At Lesli Living, quality, safety, and ease of use are our top priorities. On this page, you will find all the information you need about product use, maintenance, warranty, and product safety.

On this page, you will find information about:
- Warranty
- Maintenance
- General Safety Instructions
- Additional Safety Instructions
- Product Safety
- Contact

Product Safety

At Lesli Living, we are committed to placing only safe products on the European market.
Our products are designed for normal and reasonably foreseeable use.

We work closely with our suppliers to ensure that our products comply with all applicable European laws and regulations.

Do you have a question about the safety of one of our products, or would you like to report a potential safety issue?
Please contact us at .

Service & Warranty

General Safety Instructions

General Safety Instructions

• Use the product only for its intended purpose.
• Inspect the product for visible damage before use.
• Do not use the product if it is damaged.
• Always place the product on a stable, level surface.
• Do not exceed the maximum load capacity, where specified.
• Children should only use the product under adult supervision.
• Regularly check screws, bolts, and connections.
• Use only original or approved replacement parts.
• Do not modify the product in any way.
• Keep the assembly and user instructions for future reference.

Additional Safety Instructions

Additional Safety Instructions

Tables
• Do not stand or sit on tables.

    Chairs
    • Do not tilt chairs onto their back legs.

      Parasols
      • Always use a suitable parasol base.
      • Close the parasol in strong winds.
      • Do not leave an open parasol unattended in strong winds.

        Parasol Bases
        • Only use a suitable combination of parasol and parasol base.

          Hanging Furniture
          • Check all suspension points before use.
          • Do not exceed the maximum load capacity.

            Decorative Items
            • Never leave open flames unattended.
            • Keep flammable materials away from the product.

              Maintenance Products
              • Always read the instructions on the packaging before use.
              • Use the product only for its intended purpose.

                  Warranty

                  Warranty

                  Lesli Living stands behind the quality of its products.

                  The warranty applies to products used under normal conditions and maintained correctly. Damage caused by improper use, insufficient maintenance, normal wear and tear, or weather conditions is not covered by the warranty unless otherwise required by law.

                  Warranty Exclusions

                  Warranty Exclusions

                  Damage resulting from use is not covered by the warranty.

                  The following are also excluded from warranty coverage:
                  • Rust formation on metal components, unless explicitly stated otherwise.
                  • The natural characteristics of wood, including cracks, knots, small holes, and other natural irregularities.
                  • The natural behaviour of polywood material, which may result in minor irregularities.
                  • Burn marks or holes in polywood caused by glass objects acting as a magnifying lens in direct sunlight, resulting in melting of the material.
                  • Stains caused by covering products or tabletops in an airtight manner, for example with a tabletop cover or protective cover.
                  • Broken parasol ribs resulting from improper use, including damage caused by the parasol falling over due to wind or by closing the canopy while the ribs are caught behind one another.
                  • Minor variations in chair leg height, provided these do not affect normal use or seating comfort.
                  • Water pooling on pavilion roofs caused by excessive rainfall.
                  • Characteristics or phenomena that can reasonably be considered normal, taking into account the nature, material, and price category of the product.

                    Maintenance

                    Maintenance

                    A well-maintained product will last longer. Lesli Living has prepared specific maintenance instructions for each type of material.

                    Contact

                    Contact

                    Lesli Living B.V.
                    Edisonstraat 20, 7131 PB Lichtenvoorde (NL)
                    E-mail:   |  Telephone: +31 (0)544 371 200

                    Garden furniture maintenance tips

                    Lesli Living pays a lot of attention to the quality of the garden furniture and accessories. All products are tested by our own team of experts on the spot. It is of course possible that you have a complaint and you want to report it. We kindly request you to report this to the point of sale where you made your purchase. Our dealers will gladly resolve the complaint for you after assessment (possibly in cooperation with Lesli Living). At Lesli Living we comply to the legal warranty period. 

                    In order to extend the life of your garden furniture, we recommend that you read our maintenance recommendations carefully. 

                    This way you will enjoy your purchase as long as possible!

                    General information for maintaining garden furniture and parasols

                    Do not use aggressive cleaning agents, abrasives, hard brushes or a pressure washer when cleaning your garden furniture. These can permanently damage the surface. For optimal service life, we recommend storing garden furniture indoors during the winter months. If this is not possible, place them in a dry place or use a protective cover. When covering your garden furniture, make sure that sufficient ventilation remains possible. This is because an airtight cover can lead to condensation and staining, which can cause permanent damage. The protective cover helps to keep them well protected from the weather.

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